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Returns Request & Return Policy

To request a RETURN:

  • Sign in to your account
  • Under  'My Account' click 'Orders'
  • Click your order number in 'ID' column
  • Click 'Make a returns request' near the top of the screen
  • Select 'refund' in the drop down box beside 'What would you like to do?'
  • Select the box beside the item(s) you want to return and select you reason from the drop down box
  • Click 'Return' 
  • Click 'Print slip' and include this packing slip with the item(s) that you are returning.

To request an EXCHANGE (for same value item):

  • Sign in to your account
  • Under  'My Account' click 'Orders'
  • Click your order number in 'ID' column
  • Click 'Make a returns request' near the top of the screen
  • Select 'exchange item' in the drop down box beside 'What would you like to do?'
  • Select the box beside the item(s) you want to exchange and select you reason from the drop down box
  • Please use the comments box to add details about the exchange you require. For example 'Please exchange size 32 for size 34'
  • Click 'Return' 
  • Click 'Print slip' and include this packing slip with the item(s) that you are returning.

*Please note if you require a refund and exchange on different items within the same order you can only request one at a time. You will need to click back into your order to complete your second request.

To request a RETURN OF FAULTY GOODS:

  • Sign in to your account
  • Under  'My Account' click 'Orders'
  • Click your order number in 'ID' column
  • Click 'Make a returns request' near the top of the screen
  • Select 'refund' in the drop down box beside 'What would you like to do?'
  • Select the box beside the item(s) you want to return and select 'Faulty' from the drop down box
  • Click 'Return' 
  • Click 'Print slip' and include this packing slip with the item(s) that you are returning.

 

Girls Brigade NI Shop Returns Policy

If you are not completely satisfied with your purchase, or if you order a garment that proves to be the wrong size, simply return it to us within 28 days of receipt. GBNI will be happy to provide you with an exchange or full refund. This does not affect your statutory rights. 

We no longer include a Returns Procedure form with your order and you must now go to www.gbnishop.co.uk to request a refund or to exchange an item(s). Please follow the instructions below.

All items must be returned 'as sold': in a re saleable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet any of these requirements GBNI cannot accept the item back for refund. 

We regret that no postage or carriage can be refunded for returned items. 

Goods that have been worn cannot be refunded unless they are faulty. 

GBNI cannot be held responsible for return parcels lost in transit. It is the responsibility of the sender to ensure parcels are: 

  1. Adequately packed for transit 
  2. Adequately insured for loss/damage in transit 
  3. Returned with the correct postage paid. 

GBNI recommends you retain a proof of posting receipt for all returned goods. 

In the case of refunds, money will be refunded once the goods have been inspected and cleared for refund. 
Refunds will be made in accordance with the original method of payment. Please follow the instructions below to request a return.

Exchange of an item(s) to an item(s) of the same value. Please follow the instructions below to request an exchange.

Unfortunately you cannot exchange an item(s) for a higher value item. You must request a return for the original item and place a new order for the higher value item(s). Please follow the instructions below to request a return and place a new order for the higher value item(s).

You may arrange to return items personally to GBNI at the address above. In this case the goods should be securely packed with the returns form completed. You must phone us in advance to arrange a suitable time to drop off returns. Unfortunately GBNI will not be able to supply you with an exchange item at the time of returning goods in person to GBNI. If you require a replacement item please order the item through the website immediately, you do not need to wait until you have returned the item. 

Faulty Goods

We try to ensure that all goods supplied by GBNI are of the highest quality. However, goods which are faulty outside of normal expected wear and tear should be returned under the returns procedure listed above. 

We no longer include a Returns Procedure form with your order and you must now go to www.gbnishop.co.uk to request a refund. Please follow the instructions below.

Please note: all faulty goods must be returned in a clean condition. 

In the case of faulty goods GBNI will refund the item as required by you and refund you the cost of the original dispatch and cost of return. 

* GBNI recommends you get a proof of posting receipt from the Post Office or Courier for all items returned to GBNI. You should also take out adequate postal/courier insurance to cover loss or damage to the goods in transit. GBNI cannot accept responsibility for items that go missing or are damaged in transit. 

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