Returns Request & Return Policy

Delivery Prices:

All items will be dispatched by Royal Mail Postal Services or another nominated courier. Delivery charges per order, per delivery address are as follows:

Order Value Shipping Cost to NI / UK Shipping Cost to ROI
Orders up to £4.99 £1.00 £2.50
£5.00 - £9.99 £1.90 £4.00
£10.00 - £29.99 £3.00 £5.30
£30.00 - £49.99 £4.75 £7.00
£50.00 - £149.99 £5.50 £10.00
£150.00 - £499.99 £7.00 £12.00
Orders over £500 FREE FREE

To request a refund or exchange:

Sign in to your account

In 'My Account' click 'Previous Purchases'

Click "Request Return" against the correct order number

Select the quantity of the item(s) you want to return or exchange

Select 'refund' or 'exchange' in the drop down menu

Use the box to type details of the exchange required or if you are returning your item due to a fault

Click "submit return"

Print the returns slip, enclose with your item and post to GBNI, C2 Kilbegs Business Park,Ferguson Way, Antrim, BT41 4LZ

If you are unable to print a return slip please enclose a note with your returns reference number.

Girls Brigade NI Shop Returns Policy

If you are not completely satisfied with your purchase, or if you order a garment that proves to be the wrong size, simply return it to us within 28 days of receipt. GBNI will be happy to provide you with an exchange or full refund. This does not affect your statutory rights.



All items must be returned 'as sold': in a re saleable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet any of these requirements GBNI cannot accept the item back for refund.


We regret that no postage or carriage can be refunded for returned items.


Goods that have been worn cannot be refunded unless they are faulty.


GBNI cannot be held responsible for return parcels lost in transit. It is the responsibility of the sender to ensure parcels are:

  1. Adequately packed for transit
  2. Adequately insured for loss/damage in transit
  3. Returned with the correct postage paid.

GBNI recommends you retain a proof of posting receipt for all returned goods.


In the case of refunds, money will be refunded once the goods have been inspected and cleared for refund.

Refunds will be made in accordance with the original method of payment.

You can also return or exchange item(s) at our walk in shop at Antrim


Faulty Goods

We try to ensure that all goods supplied by GBNI are of the highest quality. However, goods which are faulty outside of normal expected wear and tear should be returned under the returns procedure listed above.


Please note: all faulty goods must be returned in a clean condition.


In the case of faulty goods GBNI will refund the item as required by you and refund you the cost of the original dispatch and cost of return.


* GBNI recommends you get a proof of posting receipt from the Post Office or Courier for all items returned to GBNI. You should also take out adequate postal/courier insurance to cover loss or damage to the goods in transit. GBNI cannot accept responsibility for items that go missing or are damaged in transit.